Cancellation and Return Policy
Grademart Cancellation and Return Policy
Returns and Refunds
We will refund you the entire order amount, if your issue is not resolved in max of 7days, via your Grademart Wallet account for equivalent value.
We want you to be completely happy with your Grademart order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective Products. Used Products cannot be returned unless defective. Returned Products should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Products must be returned within 7 days of receipt of Products.
When returning a product, a Grademart Wallet Credit will be issued to the recipient for the amount of the returned Products. The Wallet Credit can be used for purchases from Grademart store, any time with in the validity period (12months). In compliance with RBI law, for orders valued at more than Rs.50,000.00, the recipient will receive a cheque rather than an Grademart Credit.
Returning Products by Courier
On the back of the packing slip enclosed with your Grademart order copy, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a Wallet Credit.
Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.
Please allow 3 to 7 days for Grademart to process your return.
Returns And Replacement
We will inform you about the cancellation of your order and share details if partial order or the order as a whole is cancelled. We shall contact you if any additional information is required to accept your order.
Grademart accept return of products within 7 days from delivery in all the following cases:
- Product is used/worn or altered (except for refurbished items/ stock clearance sale where item condition clearly mentioned as used or refurbished)
- Physical damage to the product
- If sealed package of branded product is open (applicable for item condition mentioned as sealed)
- The packet was empty / some item or accessory was missing (you may request for a missing item with proof)
- The product was defective
- Wrong Size, Colour, Quality or Material related issues
If you have received a damaged product or package with missing parts of the items ordered or if the product received in not in working condition , then you may return the items to Grademart. You should inform the details of your order and your concerns to Grademart support team by email (firstname.lastname@example.org) or by phone with in 24hours of receiving the order at your end. The items should be returned before the agreed return period of the seller
Return of products should meet the following conditions:
- Product must be in its original condition
- Only unused, unaltered, unsoiled products will be accepted (except for refurbished items)
- Brand packaging should be intact
- Replacements will be made, if product is available on stock with the seller
- Products located with in India. Due to customs & import formalities returns outside India not applicable
3-Step Easy Return Process
Post successful completion of the returns process, the order amount is credited to your account
Once the refund is approved at our end, your refund amount will be credited to your Grademart wallet account, which can be utilized for your next purchase on grademart.com. It may take 2 to 3 days to complete the refund to your wallet account. All refund request will be processed only after the item has been returned to our warehouse
To initiate the return process of eligible products please share the following required images at email@example.com
1. Images of Product
Please take clear & good resolution images of the product, highlighting the concerned issue in details.
2. Images of Inner & Outer Packaging
Please take clear & good resolution images of the inner packaging & outer packaging, this is crucial especially
in cases of damaged or missing items scenarios.
3. Image of Invoice
The hard copy of invoice can be found along with the delivered product
Once all the images are shared, the Return's Team at Grademart will carefully validate and on confirmation will proceed to next step.
Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement. The replacement is initiated after the originally delivered item is picked up/received. If you don't get the return within the promised date, contact us immediately.
We hope you love shopping with Grademart. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us. or email us firstname.lastname@example.org