Frequently Asked Questions
ANSWERS TO YOUR QUESTIONS
Top Questions by buyers
Purchasing on grademart is very easy. To place your order, Please follow the below mentioned steps:
- Go to Grademart.com If you are a first time user, register your details. Or else login to your grademart account.
- Browse through their selection of products.
- Click the "Add to Cart" button next to the item you wish to purchase.
- Click on "Checkout". Alternatively, click on "View Cart" button at the top of the page.
- And then fill your shipping address then click on "Next" button.
- Enter the payment method, Verify the address you entered. Finally Click on "Place Order" button.
You'll see an order confirmation screen when your purchase has been completed.
Once your order has been processed you will be presented with a "Thank You For Your Purchase!" This is confirmation that your order has been placed. Your order number will populate when you place an actual order. You will also receive an email confirmation. Please be sure to check your spam or junk mail folders.
You can simply click the follow link to track your order: Link
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at firstname.lastname@example.org
If you did not receive and order confirmation mail after placing your order, please reach out to our customer service department at +919944712121 or at email@example.com
Yes. We do take orders over phone. You may contact us @ +919944712121 to place your order.
It means that the stock for the product is not available with our vendors at the moment & so, you can’t buy it now.
Yes we accept bulk orders, please place an order and we will call you on the number provided by you.
You can track your products by simply clicking on Track order at the top of the page on grademart.com
When signing in you can click on the 'Forgot Password' link below the sign up area. You will immediately be redirected to a new page where you can key in your registered email address. Soon after, you will receive an email with a link to 'reset your password'.
It often takes 2-5 working days to get the product delivered at your door steps. However for some products delivery time may vary depending upon the delivery location and the size of the order.
We will call you and confirm your availability and reschedule the delivery for you. If you are not available within 24 hours or during the second attempt, the product will be return to us.
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders. (or)
It is very rare for deliveries to be delayed. You will be immediately contacted and informed by our customer support department in case of delay, and all will be put into action to get our products to you as fast as possible. (or)
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
By default, the last used shipping address will be saved into to your Grademart account. When you are checking out your order, the default shipping address will be displayed and you have the option to change it if you need to.
We will dispatch your orders within 2-5 business days (i.e. excluding Sundays and public holidays). However for some products delivery time may vary depending upon the delivery location and the size of the order.
Grademart currently accepts Visa, RuPay, Amarican Express, Mastercard, Mastro, Diners club international, Credit/debit card, Netbanking, Wallet, UPI, QR and EMI payments. We also accept payment via PayPal.
Your online transaction on GradeMart is sectionure with the highest levels of transaction sectionurity currently available on the Internet. GradeMart uses 256-bit encryption technology to protect your card information while sectionurely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on GradeMart are processed through sectionure and trusted payment gateways managed by leading banks. Banks now use the 3D sectionure password service for online transactions, providing an additional layer of sectionurity through identity verification.
EMI Payment options available on HDFC Bank, AXIS Bank, Citibank, ICICI Bank,Kotak Mahindra Bank, RBL Bank, Indusind Bank, Standard Charted Bank and Yes Bank. American Express multiple tenure options of 3,6,9,12,18,24 months are now available to make your payments very flexible.
Cancellation and Returns
If you believe that you have received the wrong items in your order, Please contact us via one of the methods below and we'd be happy to work with you to correct this.
Once the refund is approved at our end, your refund amount will be credited to your grademart wallet account, which can be utilised for your next purchase on grademart.com. It may take 2 to 3 days to complete the refund to your wallet account.
We will be unable to fulfill your order/item if one of the following scenarios takes place:
1. The item(s) you purchased is no longer available when we go to ship your order
2. We are unable to verify your billing/payment information
3. Incomplete or incorrect address
4. Non-serviceable locations specified by customer
After the verification of images of product, inner & outer pakaging and Invoice copy, the replacement request will be created. we send you an email detailing the pickup process as well as provide details about the replacement. The replacement is initiated after the originally delivered item is picked up/received. If you don't get the return within the promised date, contact us immediately.
Delivery is usually safe, but, If you have received a damaged product then you may return the items to grademart. You should inform the details of your order and your concerns to grademart support team by email (firstname.lastname@example.org) or by phone (+919944712121) with in 24 hours of receiving the order at your end. The items should be returned before the agreed return period of the seller
Follow the below steps to cancel your order.1. Send a cancellation request to email@example.com
2. Once your request is approved, repack the product and handover it to assigned courier or ship it directly to the grademart warehouse.
3. Grademart will check the product once the shipment is received. The process of refund/replacement will takes place. If the product is not covered as per the return terms, same will be return back to you.
Post successful completion of the returns process, the order amount is credited to your grademart wallet account.