GradeMart Help Centre

Everything you need to know about buying, selling, shipping, payments and policies on GradeMart.

Policy

Purchase Protection

GradeMart is designed to make every purchase safe and dependable. Purchase Protection covers what we guarantee when you shop through our marketplace.

Last updated 6 August 2026

1. What is covered

  • Delivery: paid orders are shipped and delivered to the address you provided. If a paid shipment is not delivered and is returned to the seller, you are refunded.
  • Condition on arrival: items that arrive damaged, defective or materially different from the listing are eligible for a return, replacement or refund.
  • Authenticity: products sold through the marketplace come from verified sellers. If a product is found to be counterfeit, you are covered for a full refund upon verification.
  • Payment security: payments are processed through a PCI-DSS compliant gateway. GradeMart never stores your full payment credentials.

2. How to claim protection

  1. Open the order in your account page within the applicable return window.
  2. Request a return or replacement, or contact support for undelivered or payment issues.
  3. Provide photos or details where requested so we can verify the issue.
  4. Once verified, we process the refund to your original payment method within the standard refund timeline.

3. When protection does not apply

  • Items damaged after delivery through misuse or mishandling.
  • Returns requested after the product's return window has expired.
  • Products explicitly marked non-returnable.
  • Losses caused by events outside a seller's control, such as force majeure.

4. Delivery exceptions (NDR / RTO)

If a delivery cannot be completed after reasonable attempts and the package is returned to the seller, the amount paid for that shipment is refunded once the seller confirms receipt. No refund is due for a shipment that is delivered successfully to the address you provided.

5. Resolution & escalation

Most issues are resolved by the seller and support team within a few business days. If you are not satisfied with the resolution, you can escalate to GradeMart's support team, and we review the case independently. Nothing in this policy limits rights available to you under applicable consumer protection law.

6. Questions

Contact support@grademart.com or +91 9944712121 with your order number and we will help resolve the issue.