GradeMart Help Centre

Everything you need to know about buying, selling, shipping, payments and policies on GradeMart.

Seller Centre

Settlements & Payouts

How commissions are calculated, how settlement cycles work, and how you get paid.

Your earnings are settled in defined cycles. Every settlement statement shows exactly how the amount was computed — down to the paisa — so you always know where your money stands.

Commissions & withholding

Commissions are set per seller agreement through active commission rules and may be tiered by category or period. Your statement shows the commission rate (in basis points) and the amount deducted from the gross product value for each settlement line.

Settlement cycles

  1. GradeMart generates settlements for completed periods — typically covering delivered, paid sub-orders.
  2. Each settlement includes every delivered order in the period that hasn't been settled before.
  3. Open ledger adjustments (for example, corrections) are applied into the period.
  4. The settlement is generated, reviewed and then paid out.
Note: Only sub-orders that are DELIVERED and fully paid are settled. Orders still in transit carry into the next period.

Reading your settlement statement

ItemDescription
Gross product valueSum of product values sold in the period.
Shipping feeShipping collected on your delivered orders.
CommissionMarketplace commission, calculated on the gross product value.
WithholdingAny withholding per your agreement.
Refund adjustmentsRefunds, returns and ledger deductions.
Net payableWhat is paid out to you.

Payouts

  • Payouts are released against approved settlements to your verified bank account.
  • Payout releases require a maker-checker approval in the admin console — one person initiates, an independent reviewer approves.
  • A negative balance (deductions exceeding proceeds) carries forward into future settlements until cleared.

Seller ledger

Every credit and debit affecting your balance — sales, refunds, corrections, adjustments — is recorded in your seller ledger. Ledger entries are OPEN until applied to a settlement, then marked APPLIED with a reference to that settlement.

Tax documents

From the Tax Documents area you can manage your GST documents, upload verification files and access the tax records GradeMart maintains for your sales. Keep your documents current — they are used for invoicing and your compliance.

Disputing a settlement

  • Check your settlement statement against your delivered orders.
  • Contact seller support with your settlement number (GM-STL-...) if you believe an order is missing or a deduction is wrong.
  • Corrections are applied as ledger entries in the next settlement.
Still need help?Our team is available on business days. Pick the channel that suits you best.