Placing an order on GradeMart is quick and secure. Your items may be supplied by different verified sellers, so your order can split into separate shipments — each tracked independently.
Placing an order
- Add items to your cart and open the cart when ready.
- Enter your delivery pincode and shipping address, and add a PO number if your business needs one on the invoice.
- Choose your payment method and complete payment at the secure Razorpay checkout.
- Your order is created immediately. You can follow its progress from your account page.
Payment methods
- UPI (UPI ID, UPI apps and QR)
- Credit and debit cards
- Net banking
- Wallets
- Pre-approved B2B payable links for approved quote orders
Note: All payments are processed by Razorpay, a PCI-DSS compliant payment gateway. GradeMart never stores your full card number.
Order statuses
| Status | What it means |
|---|---|
| Pending payment | Your order is created but payment has not been captured yet. |
| Payment confirmed | Your payment succeeded and the seller has been notified to prepare your items. |
| Processing | The seller is packing your items for dispatch. |
| Partially shipped | Some items are on the way; the rest will follow in separate shipments. |
| Shipped | Your items are with the courier and moving towards you. |
| Delivered | Your shipment reached its destination. |
| NDR | The courier attempted delivery but could not complete it (Non-Delivery Report). |
| RTO / Returned to origin | The shipment could not be delivered and is being returned to the seller. |
| Cancelled | The order (or the affected items) was cancelled and refunded if already paid. |
Payment didn't go through?
- Check whether your bank or UPI app shows a charge — some payments are debited and later reversed.
- If the money was debited but the order shows pending, contact support with the order number and payment reference.
- You can retry payment from your account page for a limited window while the order is still pending payment.
Invoices & receipts
You receive a confirmation receipt after payment. A GST tax invoice is issued once your order ships — download it from your account page or the invoice page using your order number. Sellers also share tax documents directly with you.
Orders from multiple sellers
GradeMart is a marketplace, so one order can contain items from several sellers. You pay once, and each seller ships their part separately. Delivery estimates may differ per item, and you can track each shipment independently.