Good communication keeps orders moving. Use the in-platform messaging to talk to buyers and keep an eye on notifications so nothing slips through.
Buyer conversations
- Open Messages in your Seller dashboard to see conversations about your products and orders.
- Buyers may ask about availability, specifications, delivery time or custom quotes.
- Respond within business hours — fast, helpful replies win orders and reviews.
- Every message is tied to a conversation, so context is never lost.
Notifications
You are notified at key moments — new orders, new RFQs, quote updates, return requests and settlement events. Notifications are also sent to email and WhatsApp when you have those channels configured.
Reaching seller support
- For order and settlement queries, include your seller ID and relevant order or settlement number.
- Use the in-app support flow for the fastest resolution.
- Email us at support@grademart.com or WhatsApp +91 9944712121 on business days.
Keep your account in good standing
- Fulfil orders within the promised handling time.
- Keep stock and price information accurate.
- Resolve NDR cases and return requests promptly.
- Never share your login credentials or OTP with anyone.