GradeMart stands behind every order. When an eligible item isn't right for you, you can request a return or a replacement after it has been delivered.
When can I return an item?
- The product is marked as returnable — some items (for example, custom or hygiene-sensitive products) cannot be returned.
- The return window has not expired. The window is shown on the product page and runs from the delivery date.
- The item is unused, in its original packaging, with all tags and accessories.
- The order has been marked as delivered.
Important: Returnable, window length and condition rules vary per product. Always check the product page before ordering if you think you may return it.
How to request a return
- Open the order in your account page and find the item you want to return.
- Choose Return or Replacement, the quantity, and the reason for returning.
- Add any supporting details or photos where requested.
- Submit the request. You'll receive a confirmation with a return number (GM-RET-...).
- The seller and GradeMart review your request. Once approved, you get pickup or drop-off instructions.
Note: You can only request a return after the item is delivered, and the total return quantity cannot exceed what you purchased.
Inspection & pickup
Approved returns are inspected before a refund is processed. Depending on the product, returned stock is quarantined and checked for damage, completeness and original packaging before it is restocked or disposed.
Refund timelines
- Once the returned item is received and inspected, your refund is initiated back to your original payment method.
- Refunds typically reach your account within 5–7 business days after approval.
- UPI refunds are usually the fastest; card and net banking refunds depend on your bank.
- For GST-registered buyers, an equivalent credit note may be issued against the returned amount.
Cancelling an order
You can cancel an order while it is still pending payment or before the seller ships it. If you paid and the order is cancelled, the refund follows the same 5–7 business day timeline to your original payment method.
What isn't covered
- Items damaged after delivery due to incorrect use or mishandling.
- Return requests made after the product's return window has expired.
- Products that are explicitly marked non-returnable.
- Partial returns beyond the quantity you purchased.
Read the full policy
See our Returns & Refunds policy page for the complete terms, including how refunds work for GST-registered buyers.