GradeMart Help Centre

Everything you need to know about buying, selling, shipping, payments and policies on GradeMart.

Customer Help

GST & Invoices

How GST works on GradeMart, how to get tax invoices, and what credit notes are for.

GradeMart is a GST-registered marketplace. When you buy with a GSTIN on your account, your sellers issue GST tax invoices and, where applicable, credit notes — all downloadable from your account.

Add your GSTIN to your account

  1. Sign in and open your account page.
  2. Enter your company name and 15-character GSTIN.
  3. Save the details — your future orders are invoiced against this GSTIN.
Note: GSTINs are validated for format. Keep your GSTIN up to date so your tax invoices and credit notes carry the correct details.

GST tax invoices

  • A tax invoice is issued when your order ships, showing the seller's and buyer's GSTINs.
  • Invoices show taxable value, GST rate and the CGST, SGST or IGST split.
  • Prices on GradeMart are inclusive of GST unless stated otherwise — the total you pay is the total on the invoice.
  • Download invoices from your account page or the invoice page using your order number.

Place of supply

The place of supply follows your shipping address. Intra-state supplies are taxed as CGST + SGST; inter-state supplies are taxed as IGST. Your invoice shows the applicable tax split automatically.

Credit notes

  • When a GST-invoiced order is returned, the seller issues a credit note for the returned value.
  • The credit note references the original invoice and shows the tax recomputation.
  • Keep credit notes alongside invoices for your GST returns.

PO numbers on invoices

Business buyers can add a PO (purchase order) number at checkout. It is printed on the tax invoice so you can reconcile purchases against your internal purchase records.

Invoice questions

  • Invoice not generated yet? Invoices appear once the order ships.
  • Wrong GSTIN on an invoice? Contact support before the end of the financial year to get it corrected.
  • Need a credit note? Raise a return for the item and it is issued after approval.
Still need help?Our team is available on business days. Pick the channel that suits you best.