GradeMart Help Centre

Everything you need to know about buying, selling, shipping, payments and policies on GradeMart.

Customer Help

End-to-End Buying Guide

A comprehensive guide for customers on how to browse, purchase, and manage B2B and retail orders on GradeMart.

Last updated 12 August 2026

Welcome to GradeMart! This guide will help you navigate the platform effectively, whether you are a retail buyer or a B2B procurement manager.

1. Browsing and Searching

  • Search Bar: Use the intelligent search bar at the top to find products by name, SKU, or brand.
  • Categories: Browse through our comprehensive Mega Menu for specific categories like 'Machining', 'Safety & PPE', and 'Cutting Tools'.
  • Pincode Validation: Enter your delivery pincode or use the 'Detect pincode' feature in the header to ensure the items you are viewing can be delivered to your location.

2. Placing an Order

  1. Add to Cart: Select your product, choose any variants, and click 'Add to Cart'.
  2. Frequently Bought Together: On the product page, you can often add bundles of related products to your cart with a single click.
  3. Checkout: Click 'Proceed to Checkout' from your cart. Select a saved address or enter a new one (remember to click Save Address).
  4. Payment: Review your items and click Place Order. You will be securely redirected to the Razorpay payment gateway to pay via Credit/Debit Card, Netbanking, or UPI.
Note: GradeMart does not store your full card or UPI credentials. All payments are securely processed directly on Razorpay's PCI-compliant servers.

3. B2B & Bulk Procurement

  • Tiered Pricing: Many products offer bulk discounts. If a product has a volume discount, the tiered pricing table will be visible on the product page, and the discount will be automatically applied to your cart based on the quantity.
  • Custom Quotations (RFQ): If you need custom pricing for high-volume items, you can request a custom quote. Sellers will counter-offer, and once approved by GradeMart, you will receive a direct Payable Checkout Link via email and WhatsApp.
  • PO Numbers: During checkout, B2B customers can enter a Purchase Order (PO) number which will be reflected on your official GST invoice.

4. Managing Your Account

  • Order Tracking: Visit your Account page to view a detailed order timeline for your purchases. You can track when your order is placed, shipped, and delivered.
  • GST Invoices: Once an order is processed, you can download a full, compliant GST Tax Invoice directly from your order history.
  • Wishlist: Save items you want to buy later by clicking the heart icon on the product page.
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